Contact & Support

Direct South African support channels, PayFast billing inquiries, and registered corporate contact details for Rack City Finance (Pty) Ltd t/a Gemma Tax Engine (CIPC Reg: 2024/563250/07 · 56 St Ives Road, Bellair, Queensburgh, Durban, 4096 · support@gemmatax.co.za | 079 432 5720)

1. General Support & South African Telephone Desk

For questions about your account, digital service provisioning, or how a feature works, email us at support@gemmatax.co.za or call our South African support number at 079 432 5720 during business hours (Monday to Friday, 08:30–17:00 SAST, excluding South African public holidays).

2. Billing, Refunds & Payfast Merchant Support

All subscriptions and software licenses are billed in South African Rand (ZAR, inclusive of 15% statutory VAT) through Payfast (Pty) Ltd. You may cancel your subscription at any time via your account settings dashboard (effective at the end of your current billing cycle). To request a refund under our 7-Day Initial Guarantee (where no bank statement ingestion or statutory tax schedules have been generated) or for duplicate/technical charges, email support@gemmatax.co.za with your full name, registered email address, transaction date, and Payfast payment reference. Approved refunds are credited back to the original payment method via Payfast within 5 to 10 business days.

3. Technical Support

If a bank statement upload or open-banking connection fails to sync, or if you encounter a technical issue, email support@gemmatax.co.za or call +27 79 432 5720 with your account email and a brief description of the issue.

4. Developer & API Contact

For questions about institutional API integrations,POPIA Section 19 security compliance, or partnership enquiries, contact our engineering and compliance desk at support@gemmatax.co.za.

5. Registered Corporate Contact Details

4. Registered Corporate Contact Details — Entity Name: Rack City Finance (Pty) Ltd t/a Gemma Tax Engine · CIPC Registration Number: 2024/563250/07 · Company Address & Registered Address: 56 St Ives Road, Bellair, Queensburgh, Durban, 4096 · Contact Number: 079 432 5720 · Support Email: support@gemmatax.co.za · Website: https://gemmatax.co.za

6. Response Times

We aim to acknowledge support requests within one business day and billing queries within two business days. Complex tax-calculation issues may take longer to investigate.

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Rack City Finance (Pty) Ltd t/a Gemma Tax Engine (CIPC Registration Number: 2024/563250/07

📡 SARS ISV Tax Return Submission & Query Center

Submit finalized IRP6 Provisional Declarations and ITR12 Annual Income Tax Returns directly via authorized SARS ISV data streams and archive receipts in your 5-Year Document Vault.

IRP6 Provisional Tax Return • 2025/2026 P2 (Feb) (SARS-ISV-8841209-ZA)Accepted & Vaulted ✓

ITR12 Annual Income Tax Return • 2024/2025 Annual Assessment (SARS-ISV-7730194-ZA)ITA34 Issued (Compliant) ✓

Registered address: 56 St Ives Road, Bellair, Queensburgh, Durban, 4096 · 🌐 https://gemmatax.co.za · ✉️ support@gemmatax.co.za | 📞 079 432 5720

© 2026 Rack City Finance (Pty) Ltd t/a Gemma Tax Engine (CIPC Registration Number: 2024/563250/07 · Company Address: 56 St Ives Road, Bellair, Queensburgh, Durban, 4096 · support@gemmatax.co.za | 079 432 5720 · https://gemmatax.co.za). Gemma Tax Engine is a 100% digital B2B/B2C Software-as-a-Service (SaaS) data parser and financial ledger platform operating under Human-in-the-Loop (HITL) principles. It is not a registered tax practitioner, tax consultancy, bank, or financial intermediary taking customer funds. All payments are processed securely in ZAR (incl. 15% VAT) via PayFast (Pty) Ltd; no raw credit card numbers or banking passwords are stored on our servers. Protected under POPIA Section 19 with TLS and AES-256 encryption.